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Our continuous efforts to apply Re-
sponsible Entrepreneurship in practice,
rely on our collaboration with our
Stakeholder groups, in order to joint-
ly work out and promote solutions to
issues of mutual concern.
In this context, transparency in com-
munication and open dialogue are key
to fostering mutual trust and collab-
oration with all our Stakeholder groups
– employees, local communities,
clients, suppliers, shareholders, the
Press & Media, business partners,
public bodies and voluntary organisa-
tions.
In 2010, in an effort to strengthen
even more the collaboration and en-
gagement of all our Stakeholders,
we organised for the first time dedi-
cated consultation events (Dialogue
Forums) to all our subsidiaries. This ini-
tiative, which today has been estab-
lished as an institution within the
Group, is continuing with consisten-
cy and is subject to self-evaluation and
self-improvement procedures. In
adopting these procedures, we aim to
establish specific internal processes
that will allow us to assess the pro-
posals and recommendations put for-
ward by our Stakeholders and to in-
corporate them in the formulation of
our annual CSR strategic directions.
These processes will also allow us to
consolidate the application by our
subsidiaries of the precautionary prin-
ciple regarding economic, environ-
mental and social issues, thus ensur-
ing their sustainable development.
4.4 Stakeholder engagement
Approaches to the engagement of the Group’s key Stakeholder groups
Stakeholder Groups
Approaches to Stakeholder engagement & collaboration
Employees
- Regular and ad hoc meetings between the Management and representatives of
employee unions.
- Representation of employees in the BoD and in the General Meetings of the
Shareholders.
- Participation of employees in the first- and second-degree evaluation boards.
- Annual consultation (Dialogue Forum) on CSR-related issues.
- Annual employee performance review.
Local communities
- Annual consultation (Dialogue Forum) on CSR-related issues.
Associated Companies & Suppliers
- Annual consultation (Dialogue Forum) on CSR-related issues.
Corporate Social Responsibility
Organisations
- Annual consultation (Dialogue Forum) on CSR-related issues.
- Participation at events.
Local Authorities
- Annual consultation (Dialogue Forum) on CSR-related issues.
- Individual meetings.
- Participation at events.
Shareholders – Investors
- Regular and Extraordinary Shareholders’ Meetings.
- Presentations of financial results.
- Annual consultation (Dialogue Forum) on CSR-related issues.
Press & Media
- Annual consultation (Dialogue Forum) on CSR-related issues.
- Individual meetings.
- Participation at events.
Church
- Annual consultation (Dialogue Forum) on CSR-related issues.
- Individual meetings.
Voluntary Organisations
- Requests to the company for support.
- Annual consultation (Dialogue Forum) on CSR-related issues.