Protergia Open: Energy without limitations

Protergia, METLEN’s energy utility, introduces Protergia Open, a new initiative that redesigns customer service with the aim of ensuring equal access to energy services for everyone, without limitations.

Consistent with its commitment to offering a barrier-free experience for every person, Protergia is launching Protergia Open with a series of services initially aimed at people with hearing or speech difficulties, available both through Protergia’s digital channels, Protergia.gr and the Protergia App, and across its 85 physical stores.

As part of the initiative, Protergia offers:

1. customer service in Greek Sign Language through scheduled video calls with the participation of a certified interpreter;
2. customer service with live automatic captioning during online calls;
3. the option of live captioning when visiting Protergia stores;
4. accessible stores for people with disabilities in selected areas;
5. accessible digital customer service channels through Protergia.gr and the Protergia App.

Protergia Open is only the beginning of a series of services through which Protergia is putting its commitment to accessibility into practice. By investing in innovative solutions that respond to the needs of all its customers, the company will continue to strengthen equal access to energy and shape a more inclusive customer service experience, free from discrimination and exclusion.

For more information about all Protergia Open services, to locate accessible stores and schedule an appointment, visit the dedicated page: https://www.protergia.gr/eksuphrethsh-pelatwn/protergia-open