Our relationship with Stakeholders

Stakeholder Consultation process

The Stakeholder Consultation process is the application in practice of Metlen’s long-standing commitment to responsible entrepreneurship and to open, social dialogue as a key element of the social resources it harnesses, to ensure its sustainability and to create added value for society at large.

Metlen promotes regular communication with its Stakeholder groups in a variety of ways, the frequency of which stems from the type of relationship built with each group with the aim to understand and actively respond to their needs and expectations.

Main ways of collaboration of Metlen with its Stakeholder Groups:

  • Local workshops
  • Thematic consultations
  • Local electronic consultations
  • Materiality process
  • Field surveys
  • Bilateral meetings

Key Metlen Stakeholder Groups:

  • Employees
  • Investing community
  • Suppliers & Business Partners
  • Customers
  • Local Government
  • Business Organizations
  • Regulatory Bodies & Sustainable Development Organizations
  • Academic community
  • Press representatives
  • Volunteer Organizations

Consultation

The active participation of stakeholders in the consultation process is crucial for gathering meaningful information that will help the Company strengthen its ability to continuously create sustainable value both for itself and for its stakeholder groups.

Consultation 2025

  • Subject: “Ensuring the Alignment of METLEN's Approach to Sustainable Development”
  • Purpose: Identification and assessment of the potential impacts of METLEN Group’s business activities across the three pillars of Sustainable Development
  • Implementation: METLEN – Central Function – Sustainable Development Division
  • Type of consultation: Use of an open-ended online ESG questionnaire, structured in accordance with the ESRS standards.
  • Participants: A total of 352 Stakeholders responded at Group level (participation rate: 19.3%).
  • Results: 

Εnvironmental topics

  • All environmental topics identified through the Stakeholder Consultation were included in the Double Materiality Assessment, from which the material topics that METLEN is required to manage through its strategy and business model emerged.
  • Based on the Stakeholder Consultation results, Biodiversity & Ecosystems, Pollution and Climate Change were prioritised as the most significant topics.

E1 – Climate Change

  • Highlighted by Employees, Suppliers & Contractors, Representatives of Financial Institutions, Business Associations, Journalists and Financial Analysts.
    • Assessed as having a positive direct impact through contribution to the climate transition, due to Renewable Energy Sources (RES) and emissions reduction targets.
    • However, a negative impact dimension is also recognised, as the Group’s activities generate CO₂ emissions.

E2 – Pollution

  • Highlighted by Employees, Suppliers & Contractors, Franchisees, NGOs, Customers, Journalists, Representatives of Business Associations, Academic Institutions and Financial Analysts.
    • Assessed as an existing indirect negative impact due to emissions released from industrial activities.

E3 – Water and Marine Resources

  • Highlighted by Investors and Representatives of Local Communities.
    • Assessed mainly as an existing indirect negative impact.
    • A positive direct impact is also recognised through efficient water use and reuse practices.

E4 – Biodiversity & Ecosystems

  • Highlighted by Employees, Suppliers & Contractors, Franchisees, NGOs, Customers, Representatives of Financial Institutions, Business Associations, Academic Institutions, Investors and Representatives of Local Communities.
    • Assessed mainly as a potential indirect negative impact.

E5 – Resource Use and Circular Economy

  • Highlighted by Franchisees, NGOs, Customers, Representatives of Financial Institutions, Journalists, Academic Institutions, Representatives of Local Communities, Investors and Financial Analysts due to resource efficiency and waste reduction practices.
    • Recognised as a material topic and assessed as a direct and existing negative impact due to impacts associated with waste generation.
    • At the same time, a positive impact is recognised through waste valorisation and management practices, such as aluminium scrap recovery.

Social topics

  • All social topics identified through the Stakeholder Consultation were also included in the Double Materiality Assessment, from which the material topics that METLEN is required to manage through its strategy and business model emerged.
  • Own Workforce and Workers in the Value Chain emerged as the most significant topics.

S1 – Own Workforce

  • Highlighted by Employees, Suppliers & Contractors, Customers and Representatives of Financial Institutions.
    • Assessed as a positive direct, existing and at the same time potential impact.
    • Positive impacts were recognised in relation to working conditions, equal treatment, equal opportunities and secure employment.
    • Occupational Health & Safety was recognised as a positive, direct and existing impact.

S2 – Value Chain workers

  • Highlighted by Employees, Suppliers & Contractors, Franchisees, NGOs, Customers, Representatives of Financial Institutions, Journalists, Business Associations, Academic Institutions, Representatives of Local Communities, Investors and Financial Analysts.
    • Assessed mainly as a positive indirect, existing and potential impact, with emphasis on Health & Safety issues.

S3 – Affected Communities

  • Highlighted by Employees, Suppliers & Contractors, Franchisees, NGOs, Customers, Representatives of Financial Institutions, Journalists, Business Associations, Academic Institutions, Investors and Financial Analysts.
    • A positive impact is recognised through contribution to local development, employment and the local economy.

S4 – Consumers and End users

  • Highlighted by Employees, Suppliers & Contractors, Franchisees, NGO Representatives, Customers, Representatives of Business Associations, Investors and Financial Analysts.
    • A positive, direct and existing impact was recognised in relation to the quality and reliability of services provided.

Governance topics

G1 – Business Conduct

  • Highlighted by almost all Stakeholder Groups.
    • Emphasis was placed on Ethics, Transparency, Compliance and Responsible Business Conduct.
    • Impacts were assessed as positive and actual, both direct and indirect, linked to the Company’s operations and relationships with stakeholders.

The Stakeholder Consultation process was designed based on the principles of inclusiveness and transparency and supported the Double Materiality Assessment process.

More information is available at the following link: Consultation 2025

Consultation 2024

  • Subject: “Ensuring the Alignment of METLEN's Approach to Sustainable Development”
  • Purpose: To identify key issues related to Sustainable Development, aiming to assess opportunities and risks that impact both Social Partners and the operation and performance of METLEN.
  • Implementation: METLEN – Central Function – Sustainable Development Division
  • Type of consultation: Electronic (via a structured Online questionnaire)
  • Participants:360 individuals responded from the Social Partner groups of the Company (Participation rate: 32.1%)
  • Results:
    1. 93% of participants agree that business development should be achieved alongside commitment to the Sustainable Development Goals
    2. 80% of participants are aware of METLEN’s sustainable development strategy
    3. More than 80% of participants believe that METLEN's strategy serves their goals and aligns with their personal beliefs
    4. More than 80% of participants consider challenges such as secure employment and climate change to be extremely important for METLEN, while over 70% believe that commitment to social responsibility is significant
    5. 84% of participants view the management of sustainable development issues as an important source of opportunities for themselves and their organizations, rather than as risk factors
    6. 86% of participants believe that the company’s sustainable development management is an opportunity for its business operations and enhances its reputation, while 79% believe that the sustainable development strategy contributes to improving METLEN’s financial performance
    7. 86% state that METLEN has significantly or very much improved its sustainable development performance compared to three years ago
    8. More than 70% believe that information mechanisms are accessible and sufficient

More information is available at the following link: Thematic Consultation 2024

Thematic Consultation 2023

  • Subject: “Responsible Supply Chain Policy”
  • Purpose: Wider dissemination of the Responsible Supply Chain Policy to key stakeholders, including suppliers, giving the opportunity to submit views on the issues covered by the policy, contributing to the strengthening of the Company's Sustainable Development Strategy.
  • Implementation: MYTILINEOS Website – Central Services – Sustainable Development Division
  • Type of consultation:  Electronic (by sending a structured OnLine questionnaire)
  • Participants: 168 people from groups of the Company's Social Partners responded, namely 154 suppliers and 14 representatives from Customers, Sustainable Development Agencies, and the Business Community
  • Results: 1. An extremely high percentage of key suppliers recognize the importance of the Policy as well as the completeness of its principles. 2. Suppliers recognize the need to improve their level of maturity in meeting the basic requirements of Policy 3. The potential contribution of the Policy to enhancing the proactive management of the material sustainability issues that suppliers recognize is reflected. 4. The stereotypical perception that sustainability management contributes primarily to the Company's reputation is reflected.

More information is available at the following link: Thematic Consultation 2023

Thematic Consultation 2022

  • Subject: “Innovation and Digital Transformation”
  • Purpose: A constructive dialogue between the Company  and stakeholders focusing on the importance of Innovation and Digital Transformation for Sustainable Development, the aims, actions and challenges of Aluminum of Greece in the context of innovation and digital transformation
  • Implementation: MYTILINEOS – Metallurgy Business Unit
  • Consultation Evaluation: Conference (Round tables method and use of technological innovations)
  • Participants: 56 individuals and organizations from the Stakeholder groups of the Company.
  • Results: 94% of the participants recognized the topics presented and discussed as useful, while more than 80% of them stated that the use of smart technology facilitates their daily life, upgrading their standard of living.

More information is available at the following link: Thematic Consultation 2022

Thematic Consultation 2021

  • Subject: “Covid-19: Measures and actions for the effective management of the pandemic - Health protection and business continuity”
  • Purpose: a) Presentation of all the measures and actions implemented by the Aluminium plant for the effective management of the pandemic, during 2020-2021. b) Announcement and presentation of the new procedure for handling requests and complaints, which was recently approved in the Metallurgy Business Unit in order to improve communication with the local groups of the Company’s Stakeholders, and to manage effectively all requests, comments and complaints regarding ESG and Responsible Entrepreneurship issues received by the Company.
  • ImplementationMYTILINEOS – Metallurgy Business Unit
  • Consultation Evaluation: Online (by sending two custom-developed questionnaires to all its Stakeholder groups)
  • Participants: 37 individuals and organizations from the Stakeholder groups of the Company.
  • Results: More than 70% of the participants said they were quite satisfied with the way the pandemic was managed, as well as with the management of their requests/complaints by the Metallurgy Business Unit. No specific reports of issues requiring further improvement were noted. At the same time, 77% of the participants acknowledged and characterized the topics discussed as useful.

More information is available at the following link: Thematic Consultation 2021

Thematic Consultation 2020

  • Subject: “Corporate policy on the respect for and protection of Human Rights”
  • Purpose: Disclosing and exploring the Stakeholders’ degree of acceptance of the Human Rights Policy of MYTILINEOS
  • Implementation: MYTILINEOS - Sustainable Development Division
  • Consultation Evaluation: Online (by sending a custom-developed questionnaire to all its Stakeholder groups)
  • Participants: 673 individuals and organizations from the Stakeholder groups of the Company.
  • Results: 83% of participants, stated that it is very important for them that MYTILINEOS undertakes a formal commitment to respect and protect Human Rights. All Stakeholder groups (99%) expressed their universal acceptance of all the issues included by MYTILINEOS in its Human Rights policy.

More information is available at the following link: Thematic Consultation 2020

Thematic Consultation 2019

  • Subject: “Education – Skills Development and Creation of quality jobs”
  • Purpose: A constructive dialogue between the Company and representatives from the academic community, education providers, business organizations and local bodies, journalists, and employees, about the contribution of the State, the civil society, and the business community to the achievement of Sustainable Development Goal 4 (Quality Education). Specific subject of consultation: “How can education help increase competitiveness and reduce unemployment?“
  • Implementation: MYTILINEOS – Metallurgy Business Unit
  • Type of Consultation: Conference (Round tables method and use of technological innovations)
  • Participants: 40 (Academic community, Education Providers, Local Bodies, Employee representatives, Journalists)
  • Consultation Evaluation: 4.50/5
  • Results: Common key conclusions: a) investing in Experiential Education, which stimulates creativity, b) development of soft skills and focus on Digital skills and on the computational thinking of young persons, c) cooperation with the educational bodies regarding skills that a future employee would like to have before entering the labor market and d) support of new education projects in schools.

More information is available at the following link: Thematic Consultation 2019

Thematic Consultation 2018

  • Subject: “Developing a Responsible Supply Chain”
  • Purpose: Promoting a responsible business behavior through the creation of a more responsible supply chain informing suppliers on the latest developments regarding the company's growth and the overall purchase policy, highlighting the important role of the supply chain in Sustainable Development and investigating ways of synergies for the attainment of mutual benefit objectives.
  • Implementation: MYTILINEOS – Metallurgy Business Unit
  • Type of Consultation: Conference (Round tables method and use of technological innovations)
  • Participants: 50 main suppliers
  • Consultation Evaluation: 4.46/5
  • Results: Common key conclusions: a) the importance and therefore the necessity of Suppliers’ Code of Conduct in modern enterprises, b) the benefits of the supplier’s self-evaluation process in social, labor and environmental issues and how this process enhances their competitive advantage.
  • Distinctions: This initiative received both the “Silver” award at the institution of Hellenic Responsible Business Awards and a distinction at the institution of Sustainability Dialogues & Awards.

More information is available at the following link: Thematic Consultation 2018

Thematic Consultation 2017

  • Subject: “Translating Entrepreneurship to value for society”
  • Purpose: The emergence and the consultation of the social footprint, in financial terms, and the value creation over the short, medium and long term by the Metallurgy & Mining Sector as well as by the overall business activity of MYTILINEOS at the local and national level respectively.
  • Implementation: MYTILINEOS – Metallurgy Business Unit
  • Type of Consultation: Conference (Round tables method and use of technological innovations)
  • Participants: 60 Stakeholders (Local Government, local authorities, the company’s key suppliers, local associations and organisations, local Media and the local school community, as well as representatives of the company’s employees)
  • Consultation Evaluation: 4.53/5
  • Results: Common key conclusions: a) cooperation with the academic community & investment in the development of skills, b) development of local infrastructure and cooperation with the Local Government, c) establishment of a scholarship program & offer of technological equipment to schools that face essential needs.

More information is available at the following link: Thematic Consultation 2017

Thematic Consultation 2016

  • Subject: “We talk about the environment”
  • Purpose: The detailed information on the environment-related initiatives and policies of Metallurgy Business Unit, by presenting concrete practices and fully documented data, and to facilitate the exchange of views and the submission of proposals in areas where improvements are needed.
  • Implementation: MYTILINEOS – Metallurgy Business Unit
  • Type of Consultation: Conference (Round tables method and use of technological innovations)
  • Participants: Representatives of local Municipalities, the competent Departments of the Region of Sterea Hellas, the Viotia Chamber, the Academic community, the School community, local Media and the Hellenic Centre for Marine Research (HCMR), as well as representatives of Consulting and Engineering firms working with the Company and of certification bodies.
  • Consultation Evaluation: 4.46/5
  • Results: Emerging issues: a) the prospect of investments in more environmentally friendly technologies, in the plant of the Aluminium of Greece, b) the results of the studies carried out on marine environment protection, c) participation of MYTILINEOS in European research projects for the treatment of bauxite residues, d) cooperation of the company with university postgraduate programs related to its activities.

More information is available at the following link: Thematic Consultation 2016

Thematic Consultation 2015

  • Subject: "Occupational Health & Safety"
  • Purpose: Providing information to the participants by the company’s executives on the policy, objectives and the OHSAS 18001 occupational health and safety management system in place in Aluminium of Greece, stressing the company’s commitment to the systematic measurement, assessment, and mitigation of Health & Safety risks in all work areas.
  • Implementation: MYTILINEOS - Metallurgy Business Unit
  • Type of Consultation: Conference (Round tables method and use of technological innovations)
  • Participants: Representatives from eminent companies, contractors, suppliers, business consultants, the Prolepsis Institute of Preventive Medicine Environmental and Occupational Health, the Greek Mining Enterprises Association, the National Technical University of Athens, the Regional Administration for Central Greece, the Ministry of Labor and neighboring Municipalities.
  • Consultation Evaluation: 4.50/5
  • Results: Common key conclusions: a) emphasis on developing a spirit of collective responsibility on safety measures, b) emphasis on the approach of foremen understanding their responsibility to their colleagues with priority to Health & Safety issues, c) emphasis on employee training d) conducting a survey in the form of a questionnaire according to the OHSAS 18001 standard to assess the culture of the strategy and the Health & Safety results of employees of the company.
  • Distinctions: This initiative received the "Winner" Award, at the institution of Health & Safety Awards.

More information is available at the following link: Thematic Consultation 2015

The Stakeholder Consultation process, as one of the main Principles that support our overall Sustainable Development Strategy, has been consistently implemented for the past 11 years and is governed by self-evaluation and self-improvement processes. In addition, integrating the expectations expressed by our Social Partners into our business strategy is a constant challenge for Metlen. The Company, responding to the main requirements of its Social Partners, has undertaken the following basic commitments:

  • To consistently implement its new ambitious plan for the decarbonization of its activities, helping to keep the global average temperature increase well below 2°C relative to pre-industrial era levels (targets agreed at the 21st Conference of the Parties to the United Nations Framework Convention on Climate Change in Paris).
  • To further adapt its activity to the consequences of climate change by analyzing the risks involved, while also taking advantage of the opportunities arising.
  • To maintain its objective of ensuring a healthy and safe work environment without accidents, adopting a prevention-oriented approach.
  • To continue to treat its people with responsibility and consistency, remaining their first choice of employer during their entire career paths, while at the same time investing in their training and in the development of their skills.
  • To ensure respect for and protection of human rights, and an inclusive work environment free from all discriminations.
  • To ensure the further reduction of its environmental footprint by properly managing and limiting environmental impacts in connection with the use of water and energy, the protection of local biodiversity and the management of waste.
  • To promote the principles of Sustainable Development and Responsible Entrepreneurship to its key suppliers and business partners.
  • To consistently implement its social policy, through actions and initiatives that enhance its harmonious coexistence with its local communities as well as with society at large.

In addition, these commitments define more broadly a framework for responsible business conduct and, in particular, how environmental, social and governance (ESG) issues are managed by each Business Unit and subsidiary of Metlen, with the aim of enhancing their capacity to generate long-term and sustainable value.